The complete step-by-step guide — subscription cancellation, device-by-device uninstall instructions, and everything that happens afterwards. Updated May 2026.
Gamban is intentionally designed to be resistant to removal during your subscription period — that is part of how it works as a self-exclusion tool. However, there are legitimate reasons to cancel, and the process is straightforward if you follow the correct steps.
This guide covers: cancelling your subscription, uninstalling Gamban from Windows, Mac, Android, and iPhone, and what to expect after removal.
Not while your subscription is active. Gamban applies system-level blocking that requires authorisation from Gamban's support team before the uninstallation is permitted. Attempting to remove it without going through support first will either fail or leave residual blocking in place.
If your subscription has already expired, you can uninstall using the device-specific steps below without contacting support first.
Send a cancellation request to support@gamban.com. Include:
Gamban's support team typically responds within a few hours during UK business hours.
After receiving your request, Gamban applies a mandatory cooling-off period of 24–48 hours. This is a deliberate design choice — it prevents impulsive removals during gambling urges. You cannot skip this period.
Gamban may ask you to confirm that you have spoken with a gambling support professional before they process your removal. If requested, contact the National Gambling Helpline on 0808 8020 133 (free, 24/7) and Gamban will typically process your request after confirmation.
If you do not want to cancel early and would rather wait for expiry, log into your Gamban account at gamban.com, go to account settings, and disable auto-renewal. Blocking will stop automatically when the subscription lapses. Annual subscriptions cost approximately £24.99/year — check your renewal date in your account dashboard.
Once Gamban Support has authorised removal (or your subscription has expired), you need to manually uninstall the app from every device it is installed on. The steps vary by operating system — see below.
If you installed Gamban to help manage a gambling problem, please consider speaking with a support professional before removing it. The National Gambling Helpline (0808 8020 133) is free, confidential, and available 24/7. They can help you assess whether removal is the right decision for you at this point.
Note: If the Uninstall button is greyed out, Gamban has not yet been authorised for removal by their support team. Complete Steps 1–3 above first.
Note: Some system extensions installed by Gamban may persist. If you notice residual blocking after uninstalling, restart your Mac and check System Settings > Privacy & Security > Extensions for any remaining Gamban components.
Note: On some Android devices (particularly Samsung), Device Admin Apps may be under Settings > Biometrics and Security > Device Admin Apps.
On iPhone and iPad, Gamban operates via a system VPN/content filter profile rather than a standard app. Removal is a two-step process:
Note: On older iOS versions, the path may be Settings > General > Profiles & Device Management.
Once the subscription is cancelled and the software is uninstalled from all devices:
If you have completed a period of recovery and want to return to recreational gambling, our guides to casinos not on Gamban and betting sites not blocked by Gamban can help you choose licensed, responsibly-run sites.
No. Gamban cannot be paused or turned off temporarily while the subscription is active. The only options are to cancel (with the 24–48 hour cooling-off period) or wait until the subscription expires and does not renew.
From sending your initial email to support@gamban.com, expect 3–7 days total: a same-day response, 24–48 hours of cooling-off, possibly a day to complete any assessment, then confirmation of authorised removal. Uninstalling the app itself takes just a few minutes per device.
Gamban blocks at a deep network and DNS level, making active circumvention extremely difficult. Standard VPNs, incognito mode, and changing browsers will not bypass it. The practical solution is to go through the official cancellation process. If your subscription has expired, simply uninstall as described above.
No. Cancellation is free. There are no refunds for unused subscription time, but no cancellation fee is charged.
Gamban and GamStop are entirely separate services. Cancelling Gamban does not affect your GamStop registration, and vice versa. GamStop self-exclusion lasts a minimum of 6 months and cannot be cancelled early — only Gamban can be cancelled via the process above.
Yes — Gamban is installed per device and must be removed from each one individually. Cancelling the subscription stops billing and eventually prevents renewal, but you still need to uninstall the app from every device it was installed on.
If you are struggling with gambling, you do not have to face it alone. The National Gambling Helpline (0808 8020 133) is free, confidential, and available 24 hours a day. GamCare and BeGambleAware also offer free online chat support.